{"xsrfToken":"c52937a5-1f69-489e-bc98-6398f9f7e556_ba1c02140f56203b074284ece1233a12878d37ff_lout","branding":{"id":"1","key":"pptx","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c9001b","headerLinkHoverBGColor":"#c9001b","headerBadgeColor":"#c9001b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4ab757e8-42fa-462a-ae6c-d6fab925875d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTE0ODkxYy1iOGIwLTQ3YzQtOWRjNi04NWRhMjk5ZDU5YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhYjc1N2U4LTQyZmEtNDYyYS1hZTZjLWQ2ZmFiOTI1ODc1ZCI6WyJyZWFkIl19LCJleHAiOjE2ODYwNzkzMDcsIm5iZiI6MTY4NjA3ODcwN30.4CVnKFu8XpPKJ4KqjZYeRWfZdWWBTGwEUO2GsGIfmFQ&client=3114891c-b8b0-47c4-9dc6-85da299d59b0&mode=fit","logoId":"4ab757e8-42fa-462a-ae6c-d6fab925875d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"POLYPOINT Support Center","userInitialAnnouncementHeader":"POLYPOINT Support - Status","userInitialAnnouncementMessageWiki":"<p>Welcome to the POLYPOINT support portal.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim POLYPOINT Support","sharedPortalName":"POLYPOINT Support Portal","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Herzlich willkommen beim Kundenportal des POLYPOINT Support.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"POLYPOINT Support Center","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Welcome to the POLYPOINT support portal.","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue chez le support de POLYPOINT","sharedPortalName":"POLYPOINT portal de support","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Bienvenue sur le nouveau portail client du support POLYPOINT.","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#57a7b1","helpCenterTitleColor":"#ffee91","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"pptx","projectId":10153,"serviceDeskId":1,"name":"Support","description":"<p>Welcome at POLYPOINT! The support team is glad to help you. Please tell us about your needs by choosing one of the options provided. Nothing found? Mail us at support@polypoint.ch</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"33","name":"CloudConnect","descriptionHtml":"","callToAction":"CloudConnect","introHtml":"<p>Vorbedingung für Polycloud-Dienste wie collaPP Pro oder Apps von Dritten wie z.B. Beekeeper. Bitte beachten Sie die <a href=\"https://docs.polypoint.ch/space/supportDE/11518017661/CloudConnect%3A+Inhalt+und+Vorgehen\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dokumentation</a> zu Vorbedingungen, Vorgehen, Aufgaben und bereitzustellenden Informationen.</p>","icon":10544,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[7],"key":""},{"id":"27","name":"Die Dienstleistungen von POLYPOINT verbessern","descriptionHtml":"","callToAction":"Die Dienstleistungen von POLYPOINT verbessern","introHtml":"<p>Wie kann POLYPOINT als Firma besser werden? Ideen und Anregungen jederzeit willkommen <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10516,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[9],"key":""},{"id":"26","name":"Eine Idee zur Verbesserung der Software","descriptionHtml":"","callToAction":"Eine Idee zur Verbesserung der Software","introHtml":"<p>Erfahrungen aus der Praxis, welche die Software für viele Kunden verbessern könnten, sind jederzeit von Interesse</p>","icon":10542,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[9],"key":""},{"id":"20","name":"Individuelle Anpassungen (Customizing)","descriptionHtml":"","callToAction":"Individuelle Anpassungen (Customizing)","introHtml":"<p>Erstellung neuer Formulare, Listen und Berichte; Felder hinzufügen; das Layout anpassen.</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[7],"key":""},{"id":"21","name":"Integration ausbauen","descriptionHtml":"","callToAction":"Integration ausbauen","introHtml":"<p>Neue Systeme anbinden (Schnittstellen für Import/Export einrichten)</p>","icon":10532,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[7],"key":""},{"id":"19","name":"Konfiguration optimieren","descriptionHtml":"","callToAction":"Konfiguration optimieren","introHtml":"<p>Die Basiskonfiguration der Ressourcen in POLYPOINT anpassen, z.B. Hierarchie und Ressourcen.</p>","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"17","name":"Lizenz anpassen","descriptionHtml":"","callToAction":"Lizenz anpassen","introHtml":"<p>Z.B. mehr Benutzer freischalten oder weitere Funktionen nutzen.</p>","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"30","name":"Störungsmeldung","descriptionHtml":"<p>Für dringende Anfragen ausserhalb der Bürozeiten bieten wir zusätzlich einen nur telefonisch erreichbaren 7x24 Pikettdienst. Bitte beachten Sie die Ansage bezüglich Kosten und Bedingungen. Sie erreichen diesen jederzeit unter +41 31 950 9070.</p>","callToAction":"Störungsmeldung","introHtml":"<p>Es gibt eine dringende Störung im POLYPOINT.</p>","icon":10545,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"18","name":"Update","descriptionHtml":"","callToAction":"Update","introHtml":"<p>Es ist sinnvoll, ihre POLYPOINT-Installation regelmässig auf den neusten Stand zu bringen.</p>","icon":10530,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[7],"key":""},{"id":"22","name":"Wie funktioniert ... in POLYPOINT","descriptionHtml":"","callToAction":"Wie funktioniert ... in POLYPOINT","introHtml":"<p>Wie wird eine bestimmte Aufgabe mit POLYPOINT einfach erledigt? Fragen Sie unsere Experten für eine rasche Antwort oder direkte Hilfe bei Ihrer Arbeit.</p>","icon":10539,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"23","name":"Zusätzliche Schulung bestellen","descriptionHtml":"","callToAction":"Zusätzliche Schulung bestellen","introHtml":"<p>Schulungen können individuell oder in Gruppen stattfinden, auf verschiedenen Stufen, vor Ort oder aus Distanz.</p>","icon":10535,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"31","name":"Accounting+Offers","descriptionHtml":"","callToAction":"Accounting+Offers","introHtml":"<p>Grössere kommerzielle Aktivitäten</p>","icon":10536,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"32","name":"Anderes / Sonderfall","descriptionHtml":"","callToAction":"Anderes / Sonderfall","introHtml":"<p>Falls kein normaler Request Typ passt, für Spezialfälle und Besonderes.</p>","icon":10549,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"10","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage via E-Mail erhalten</p>","icon":10527,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"28","name":"OMNI_Import_Dienstleistung","descriptionHtml":"","callToAction":"OMNI_Import_Dienstleistung","introHtml":"","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"74","name":"PEP HR Basic Performance","descriptionHtml":"","callToAction":"PEP HR Basic Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Basic Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"75","name":"PEP HR Extended Performance","descriptionHtml":"","callToAction":"PEP HR Extended Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Extended Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"76","name":"PEP HR Ultimate Performance","descriptionHtml":"","callToAction":"PEP HR Ultimate Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Ultimate Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"70","name":"⌙UM1 Update/Migration Stempeluhren/Schnittstellen","descriptionHtml":"","callToAction":"⌙UM1 Update/Migration Stempeluhren/Schnittstellen","introHtml":"<p>Update/Migration - Subprocess Chapter ApplicationEngineering</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"69","name":"⌙UM2 Update/Migration System","descriptionHtml":"","callToAction":"⌙UM2 Update/Migration System","introHtml":"<p>Update/Migration - Subprocess Chapter SystemsEngineering</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"71","name":"⤷ CC1: Installation IDM und CloudConnect","descriptionHtml":"<p>Dieser Service Request umfasst den Teilauftrag für die Arbeit des POLYPOINT Systems Engineering zusammen mit der IT des Kunden. Alle notwendigen Angaben finden sich im Formular, welches dem Ticket angehängt ist, und im Projektverlauf gemeinsam vervollständigt wird.. Es basiert auf den entsprechenden Docs, u.a. zu CloudConnect und IDM. Deren Kenntnis ist Vorbedingung für eine effiziente Zusammenarbeit und Realisation.</p>","callToAction":"⤷ CC1: Installation IDM und CloudConnect","introHtml":"<p>CloudConnect - Subprocess Systems Engineering</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"72","name":"⤷ CC2 Benutzermigration / Rollenbasierte Berechtigungen","descriptionHtml":"","callToAction":"⤷ CC2 Benutzermigration / Rollenbasierte Berechtigungen","introHtml":"<p>CloudConnect - Subprocess ApplicationEngineering</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"73","name":"⤷ CC3 Schulung/Parametrierung","descriptionHtml":"","callToAction":"⤷ CC3 Schulung/Parametrierung","introHtml":"<p>CloudConnect - Subprocess Consulting</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"77","name":"⤷ CC4 Abnahme","descriptionHtml":"","callToAction":"⤷ CC4 Abnahme","introHtml":"<p>CloudConnect - Subprocess Consulting</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"There is a problem with our POLYPOINT"},{"id":8,"name":"Improve our POLYPOINT usage"},{"id":7,"name":"Optimize our POLYPOINT installation"},{"id":9,"name":"Improve POLYPOINT itself"}],"orderMapping":{"7":[33,17,18,19,20,21],"9":[26,27],"6":[30],"8":[22,23],"4":[14],"5":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPTX","userLanguageHeader":"Additional Documentation available","userLanguageMessageWiki":"<p>Before filing a service request, you might want to look at our new <a href=\"https://docs.polypoint.ch\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support documentation</a>.</p>","defaultLanguageHeader":"Additional Documentation available","defaultLanguageMessage":"Before filing a service request, you might want to look at our new [support documentation|https://docs.polypoint.ch].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"POLYPOINT Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=polypoint","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c52937a5-1f69-489e-bc98-6398f9f7e556_ba1c02140f56203b074284ece1233a12878d37ff_lout","baseUrl":"https://polypoint.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3114891c-b8b0-47c4-9dc6-85da299d59b0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}