{"xsrfToken":"492975648e4cf5ebac4759f33d19fc438f99d4c2_lout","branding":{"id":"1","key":"pptx","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c9001b","headerLinkHoverBGColor":"#c9001b","headerBadgeColor":"#c9001b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4ab757e8-42fa-462a-ae6c-d6fab925875d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTE0ODkxYy1iOGIwLTQ3YzQtOWRjNi04NWRhMjk5ZDU5YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhYjc1N2U4LTQyZmEtNDYyYS1hZTZjLWQ2ZmFiOTI1ODc1ZCI6WyJyZWFkIl19LCJleHAiOjE3MzA2MDg2MzcsIm5iZiI6MTczMDYwODAzN30.8DSH8LpFthfI3sjGHWMCeypjP9h8gs77oMvBjSiepT4&client=3114891c-b8b0-47c4-9dc6-85da299d59b0&mode=fit","logoId":"4ab757e8-42fa-462a-ae6c-d6fab925875d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"POLYPOINT Support Center","userInitialAnnouncementHeader":"POLYPOINT Support - Status","userInitialAnnouncementMessageWiki":"<p>Welcome to the POLYPOINT support portal.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim POLYPOINT Support","sharedPortalName":"POLYPOINT Support Portal","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Herzlich willkommen beim Kundenportal des POLYPOINT Support.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"POLYPOINT Support Center","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Welcome to the POLYPOINT support portal.","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue chez le support de POLYPOINT","sharedPortalName":"POLYPOINT portal de support","announcementHeader":"POLYPOINT Support - Status","announcementMessage":"Bienvenue sur le nouveau portail client du support POLYPOINT.","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#57a7b1","helpCenterTitleColor":"#ffee91","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"pptx","projectId":10153,"serviceDeskId":1,"name":"Support","description":"<p>Welcome at POLYPOINT! The support team is glad to help you. Please tell us about your needs by choosing one of the options provided. Nothing found? Mail us at support@polypoint.ch</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"27","name":"Die Dienstleistungen von POLYPOINT verbessern","descriptionHtml":"","callToAction":"Die Dienstleistungen von POLYPOINT verbessern","introHtml":"<p>Wie kann POLYPOINT als Firma besser werden? Ideen und Anregungen jederzeit willkommen <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10516,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[9],"key":""},{"id":"26","name":"Eine Idee zur Verbesserung der Software","descriptionHtml":"","callToAction":"Eine Idee zur Verbesserung der Software","introHtml":"<p>Erfahrungen aus der Praxis, welche die Software für viele Kunden verbessern könnten, sind jederzeit von Interesse</p>","icon":10542,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[9],"key":""},{"id":"20","name":"Individuelle Anpassungen (Customizing)","descriptionHtml":"","callToAction":"Individuelle Anpassungen (Customizing)","introHtml":"<p>Erstellung neuer Formulare, Listen und Berichte; Felder hinzufügen; das Layout anpassen.</p>","icon":10523,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[7],"key":""},{"id":"21","name":"Integration ausbauen","descriptionHtml":"","callToAction":"Integration ausbauen","introHtml":"<p>Neue Systeme anbinden (Schnittstellen für Import/Export einrichten)</p>","icon":10532,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[7],"key":""},{"id":"19","name":"Konfiguration optimieren","descriptionHtml":"","callToAction":"Konfiguration optimieren","introHtml":"<p>Die Basiskonfiguration der Ressourcen in POLYPOINT anpassen, z.B. Hierarchie und Ressourcen.</p>","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"17","name":"Lizenz anpassen","descriptionHtml":"","callToAction":"Lizenz anpassen","introHtml":"<p>Z.B. mehr Benutzer freischalten oder weitere Funktionen nutzen.</p>","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"30","name":"Störungsmeldung","descriptionHtml":"<p>Für dringende Anfragen ausserhalb der Bürozeiten bieten wir zusätzlich einen nur telefonisch erreichbaren 7x24 Pikettdienst. Bitte beachten Sie die Ansage bezüglich Kosten und Bedingungen. Sie erreichen diesen jederzeit unter +41 31 950 9070.</p>","callToAction":"Störungsmeldung","introHtml":"<p>Es gibt eine dringende Störung im POLYPOINT.</p>","icon":10621,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[6],"key":""},{"id":"18","name":"Update","descriptionHtml":"","callToAction":"Update","introHtml":"<p>Es ist sinnvoll, ihre POLYPOINT-Installation regelmässig auf den neusten Stand zu bringen.</p>","icon":10530,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[7],"key":""},{"id":"22","name":"Wie funktioniert ... in POLYPOINT","descriptionHtml":"","callToAction":"Wie funktioniert ... in POLYPOINT","introHtml":"<p>Wie wird eine bestimmte Aufgabe mit POLYPOINT einfach erledigt? Fragen Sie unsere Experten für eine rasche Antwort oder direkte Hilfe bei Ihrer Arbeit.</p>","icon":10539,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"23","name":"Zusätzliche Schulung bestellen","descriptionHtml":"","callToAction":"Zusätzliche Schulung bestellen","introHtml":"<p>Schulungen können individuell oder in Gruppen stattfinden, auf verschiedenen Stufen, vor Ort oder aus Distanz.</p>","icon":10535,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"31","name":"Accounting+Offers","descriptionHtml":"","callToAction":"Accounting+Offers","introHtml":"<p>Grössere kommerzielle Aktivitäten</p>","icon":10536,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"32","name":"Anderes / Sonderfall","descriptionHtml":"","callToAction":"Anderes / Sonderfall","introHtml":"<p>Falls kein normaler Request Typ passt, für Spezialfälle und Besonderes.</p>","icon":10549,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"10","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage via E-Mail erhalten</p>","icon":10527,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"33","name":"CloudConnect","descriptionHtml":"","callToAction":"CloudConnect","introHtml":"<p>Vorbedingung für Polycloud-Dienste wie myPOLYPOINT oder Apps von Dritten wie z.B. Beekeeper. Bitte beachten Sie die <a href=\"https://docs.polypoint.ch/space/supportDE/11518017661/CloudConnect%3A+Inhalt+und+Vorgehen\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dokumentation</a> zu Vorbedingungen, Vorgehen, Aufgaben und bereitzustellenden Informationen.</p>","icon":10544,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"28","name":"OMNI_Import_Dienstleistung","descriptionHtml":"","callToAction":"OMNI_Import_Dienstleistung","introHtml":"","icon":10550,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"94","name":"Orderfulfilment","descriptionHtml":"","callToAction":"Orderfulfilment","introHtml":"<p>Ausführung einer Bestellung des Kunden</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"74","name":"PEP HR Basic Performance","descriptionHtml":"","callToAction":"PEP HR Basic Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Basic Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"75","name":"PEP HR Extended Performance","descriptionHtml":"","callToAction":"PEP HR Extended Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Extended Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"76","name":"PEP HR Ultimate Performance","descriptionHtml":"","callToAction":"PEP HR Ultimate Performance","introHtml":"<p>Request Typ für die Zuordnung von Bestellungen des Ultimate Performance Packages</p>","icon":10620,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"There is a problem with our POLYPOINT"},{"id":8,"name":"Improve our POLYPOINT usage"},{"id":7,"name":"Optimize our POLYPOINT installation"},{"id":9,"name":"Improve POLYPOINT itself"}],"orderMapping":{"9":[26,27],"7":[17,18,19,20,21],"6":[30],"8":[22,23],"5":[14],"4":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PPTX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTE0ODkxYy1iOGIwLTQ3YzQtOWRjNi04NWRhMjk5ZDU5YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA2MDkyMzcsIm5iZiI6MTczMDYwODAzN30.OKGiLtNgAI8zO9qVBUiijwV_ual5PgoIopWHq1312bw","targetCollection":"upload-project-10153","endpointUrl":"https://api.media.atlassian.com","clientId":"3114891c-b8b0-47c4-9dc6-85da299d59b0","tokenDurationInMins":20}},"reqCreate":{"id":30,"projectId":10153,"form":{"name":"Störungsmeldung","descriptionHtml":"<p>Für dringende Anfragen ausserhalb der Bürozeiten bieten wir zusätzlich einen nur telefonisch erreichbaren 7x24 Pikettdienst. Bitte beachten Sie die Ansage bezüglich Kosten und Bedingungen. Sie erreichen diesen jederzeit unter +41 31 950 9070.</p>","callToAction":"Störungsmeldung","intro":"<p>Es gibt eine dringende Störung im POLYPOINT.</p>","instructions":"<p>Für dringende Anfragen ausserhalb der Bürozeiten bieten wir zusätzlich einen nur telefonisch erreichbaren 7x24 Pikettdienst. Bitte beachten Sie die Ansage bezüglich Kosten und Bedingungen. Sie erreichen diesen jederzeit unter +41 31 950 9070.</p>","icon":10621,"iconUrl":"https://polypoint.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10246","fieldConfigId":"10383","label":"Support_SystemEnvironment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10605","label":"TEST+PROD","selected":false,"children":[]},{"value":"10595","label":"PROD","selected":false,"children":[]},{"value":"10594","label":"TEST","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10254","fieldConfigId":"10398","label":"Support_PolypointVersion","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/30","calendarParams":{"firstDay":0,"date":"2024-11-03T05:27:18+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTE0ODkxYy1iOGIwLTQ3YzQtOWRjNi04NWRhMjk5ZDU5YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA2MDkyMzgsIm5iZiI6MTczMDYwODAzOH0.b__xwqpBh1O8Tj2H6qfHXAod7_ujQd-u1pLlA-iJS60","targetCollection":"upload-project-10153","endpointUrl":"https://api.media.atlassian.com","clientId":"3114891c-b8b0-47c4-9dc6-85da299d59b0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2022-12-02T14:41:55.481566Z","publish":{"jira":{"issueRequestTypeIds":[17,21,19,20,30,18],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17,21,19,20,30,18,26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"POLYPOINT System Information","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"POLYPOINT System Information "}]},{"type":"paragraph","content":[{"type":"text","text":"Für eine präzise Kostenschätzung in der Offerte und die effiziente Verarbeitung ihres Auftrags benötigt POLYPOINT aktuelle Informationen zur Systemumgebung des Kunden. Bitte füllen Sie dieses Formular dementsprechend aus."}]},{"type":"paragraph","content":[{"type":"text","text":"Pour une estimation précise des coûts dans l'offre et un traitement efficace de votre commande, POLYPOINT a besoin d'informations actuelles sur l'environnement système du client. Veuillez remplir ce formulaire en conséquence.","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"IT Contact"}]},{"type":"paragraph","content":[{"type":"text","text":"Wer verantwortet die kundenseitige IT, d.h. wer ist der Ansprechpartner in der internen IT des Kunden als Single Point of Contact (SPOC)."}]},{"type":"paragraph","content":[{"type":"text","text":"Qui est responsable de l'informatique côté client, c'est-à-dire qui est l'interlocuteur dans l'informatique interne du client en tant que Single Point of Contact (SPOC).","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"c34b5752-406c-425d-aa2d-bf2e3ebbbf2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"14d0f0b7-1f15-4413-a474-541427ee1761"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"System Status"}]},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur POLYPOINT-Version findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, im Punkt “Über POLYPOINT…”, im erscheinenden Fenster, z.B. als “21.11.7”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version de POLYPOINT se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, dans le point \"A propos de POLYPOINT...\", dans la fenêtre qui apparaît, par exemple comme \"21.11.7\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"aa9bb5a4-d3d0-4f37-80e8-e6fda1cc113d"}},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur ORACLE-Version ist nur für Leitbediener sichtbar und findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, unter dem Punkt “Systeminformationen” im Tab “Oracle-Dateien”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version ORACLE n'est visible que pour les opérateurs de contrôle et se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, sous le point \"Informations système\" dans l'onglet \"Fichiers Oracle\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"ba1f21b9-9ff3-4b34-8452-e185dc6c2bf9"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updates / Releases"}]},{"type":"paragraph","content":[{"type":"text","text":"Welche Varianten von Updates/Versionen sind zulässig?"},{"type":"hardBreak"},{"type":"text","text":"Quelles sont les variantes de mises à jour/versions autorisées ?","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"dce52621-9faa-4f3c-8b61-da843e5f9a32"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"POLYPOINT Version","description":"","validation":{"rq":false},"questionKey":""},"9":{"type":"tl","label":"Contact (Name, Tel)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"ORACLE Version","description":"Falls bekannt / si connu.","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Release Channel","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Main-Release only (1/a)","other":false},{"id":"2","label":"Feature-Releases (3-4/a)","other":false}],"questionKey":""},"10":{"type":"te","label":"Contact (E-Mail)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"dec2ceca-2a39-47ad-94c4-b02fe4127e18"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2022-12-02T14:41:55.481566Z","publish":{"jira":{"issueRequestTypeIds":[17,21,19,20,30,18],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17,21,19,20,30,18,26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"POLYPOINT System Information","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"POLYPOINT System Information "}]},{"type":"paragraph","content":[{"type":"text","text":"Für eine präzise Kostenschätzung in der Offerte und die effiziente Verarbeitung ihres Auftrags benötigt POLYPOINT aktuelle Informationen zur Systemumgebung des Kunden. Bitte füllen Sie dieses Formular dementsprechend aus."}]},{"type":"paragraph","content":[{"type":"text","text":"Pour une estimation précise des coûts dans l'offre et un traitement efficace de votre commande, POLYPOINT a besoin d'informations actuelles sur l'environnement système du client. Veuillez remplir ce formulaire en conséquence.","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"IT Contact"}]},{"type":"paragraph","content":[{"type":"text","text":"Wer verantwortet die kundenseitige IT, d.h. wer ist der Ansprechpartner in der internen IT des Kunden als Single Point of Contact (SPOC)."}]},{"type":"paragraph","content":[{"type":"text","text":"Qui est responsable de l'informatique côté client, c'est-à-dire qui est l'interlocuteur dans l'informatique interne du client en tant que Single Point of Contact (SPOC).","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"c34b5752-406c-425d-aa2d-bf2e3ebbbf2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"14d0f0b7-1f15-4413-a474-541427ee1761"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"System Status"}]},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur POLYPOINT-Version findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, im Punkt “Über POLYPOINT…”, im erscheinenden Fenster, z.B. als “21.11.7”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version de POLYPOINT se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, dans le point \"A propos de POLYPOINT...\", dans la fenêtre qui apparaît, par exemple comme \"21.11.7\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"aa9bb5a4-d3d0-4f37-80e8-e6fda1cc113d"}},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur ORACLE-Version ist nur für Leitbediener sichtbar und findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, unter dem Punkt “Systeminformationen” im Tab “Oracle-Dateien”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version ORACLE n'est visible que pour les opérateurs de contrôle et se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, sous le point \"Informations système\" dans l'onglet \"Fichiers Oracle\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"ba1f21b9-9ff3-4b34-8452-e185dc6c2bf9"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updates / Releases"}]},{"type":"paragraph","content":[{"type":"text","text":"Welche Varianten von Updates/Versionen sind zulässig?"},{"type":"hardBreak"},{"type":"text","text":"Quelles sont les variantes de mises à jour/versions autorisées ?","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"dce52621-9faa-4f3c-8b61-da843e5f9a32"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"POLYPOINT Version","description":"","validation":{"rq":false},"questionKey":""},"9":{"type":"tl","label":"Contact (Name, Tel)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"ORACLE Version","description":"Falls bekannt / si connu.","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Release Channel","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Main-Release only (1/a)","other":false},{"id":"2","label":"Feature-Releases (3-4/a)","other":false}],"questionKey":""},"10":{"type":"te","label":"Contact (E-Mail)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"dec2ceca-2a39-47ad-94c4-b02fe4127e18"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}