Jira Service Management

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Veuillez remplir ce formulaire en conséquence.","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"IT Contact"}]},{"type":"paragraph","content":[{"type":"text","text":"Wer verantwortet die kundenseitige IT, d.h. wer ist der Ansprechpartner in der internen IT des Kunden als Single Point of Contact (SPOC)."}]},{"type":"paragraph","content":[{"type":"text","text":"Qui est responsable de l'informatique côté client, c'est-à-dire qui est l'interlocuteur dans l'informatique interne du client en tant que Single Point of Contact (SPOC).","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"c34b5752-406c-425d-aa2d-bf2e3ebbbf2d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"14d0f0b7-1f15-4413-a474-541427ee1761"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"System Status"}]},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur POLYPOINT-Version findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, im Punkt “Über POLYPOINT…”, im erscheinenden Fenster, z.B. als “21.11.7”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version de POLYPOINT se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, dans le point \"A propos de POLYPOINT...\", dans la fenêtre qui apparaît, par exemple comme \"21.11.7\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"aa9bb5a4-d3d0-4f37-80e8-e6fda1cc113d"}},{"type":"paragraph","content":[{"type":"text","text":"Die Information zur ORACLE-Version ist nur für Leitbediener sichtbar und findet sich in PEP (pepwin.exe) oder RAP/DOC (ecplan.exe) im Menü “?” oben rechts, unter dem Punkt “Systeminformationen” im Tab “Oracle-Dateien”."}]},{"type":"paragraph","content":[{"type":"text","text":"L'information sur la version ORACLE n'est visible que pour les opérateurs de contrôle et se trouve dans PEP (pepwin.exe) ou RAP/DOC (ecplan.exe) dans le menu \"?\" en haut à droite, sous le point \"Informations système\" dans l'onglet \"Fichiers Oracle\".","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"ba1f21b9-9ff3-4b34-8452-e185dc6c2bf9"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Updates / Releases"}]},{"type":"paragraph","content":[{"type":"text","text":"Welche Varianten von Updates/Versionen sind zulässig?"},{"type":"hardBreak"},{"type":"text","text":"Quelles sont les variantes de mises à jour/versions autorisées ?","marks":[{"type":"em"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"dce52621-9faa-4f3c-8b61-da843e5f9a32"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"POLYPOINT Version","description":"","validation":{"rq":false},"questionKey":""},"9":{"type":"tl","label":"Contact (Name, Tel)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"ORACLE Version","description":"Falls bekannt / si connu.","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cm","label":"Release Channel","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Main-Release only (1/a)","other":false},{"id":"2","label":"Feature-Releases (3-4/a)","other":false}],"questionKey":""},"10":{"type":"te","label":"Contact (E-Mail)","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"dec2ceca-2a39-47ad-94c4-b02fe4127e18"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2022-12-02T14:41:55.481566Z","publish":{"jira":{"issueRequestTypeIds":[17,21,19,20,30,18],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17,21,19,20,30,18,26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"POLYPOINT System Information","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"POLYPOINT System Information "}]},{"type":"paragraph","content":[{"type":"text","text":"Für eine präzise Kostenschätzung in der Offerte und die effiziente Verarbeitung ihres Auftrags benötigt POLYPOINT aktuelle Informationen zur Systemumgebung des Kunden. 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